Terms of Service

Last updated: January 21st, 2025

1. Acceptance of Terms

These SwyftLink Errand Services Global Terms of Service (the “Terms of Service” or the “Terms”) constitute a legally binding agreement between the User (defined below) of the Platform (defined below) (“you” or “your”) and Swyft Trading Ghana Limited, (together with its Affiliates (defined below), “SwyftLink Errand Services”, “we”, “us” or “our”) governing your use of SwyftLink Errand Services’ website (including https://errands.swyftlink.com/) (referred to as, the “Website”), and related services, information and communications  (collectively referred to herein as the “Platform”).

The use of all personal data you submit to the Platform or which we collect about you is governed by our Privacy Policy. 

You accept without limitation or qualification the Terms of Service, including the Privacy Policy at https://errands.swyftlink.com/privacy-policy/ and the Cancellation Policy at https://errands.swyftlink.com/cancellation-policy/ which are incorporated by reference into these Terms of Service. These Terms, together with the Privacy Policy (which are each incorporated by reference, and referred to collectively, herein as the “Agreement”), governs your access to and use of the Platform.  The Agreement also includes all other supplemental policies and terms referenced and/or linked to within these Terms or which are otherwise made available to you, all of which also apply to your use of the Platform and are incorporated into the Agreement by reference. 

We may amend these Terms of Service at any time by posting a revised version on the Website. However, an individual notice will not be sent to you. Any amended Terms of Service shall replace all previous versions of the same. If you do not agree to the amendments or changes to the Terms of Service, you should immediately cease use of any of the services on the Website. After any such amendment becomes effective, we will deem your continued use of the Website to constitute acceptance and agreement to such amendment. You can review the most current version of the Terms of Service at any time at https://errands.swyftlink.com/terms-service/.

We will, from time to time, post on the Website, policies, guidelines, and rules relating to the use of the Platform and the Household Services. All such policies, guidelines or rules are hereby incorporated by reference into the Terms of Service.

BY ACKNOWLEDGING THE TERMS OF SERVICE AND/OR ACCESSING AND USING THE PLATFORM, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND UNDERSTAND AND AGREE TO BE BOUND BY (WITHOUT LIMITATION OR QUALIFICATION), THE AGREEMENT (INCLUDING, ALL TERMS INCORPORATED HEREIN BY REFERENCE).

IF YOU DO NOT AGREE TO BE BOUND BY THE AGREEMENT AND ABIDE BY ITS TERMS, YOU MAY NOT ACCESS OR USE THE PLATFORM.

 
2. The Platform

2.1. Online Services Request 

The Platform is a service-oriented platform that provides support for various tasks or errands on behalf of individuals, businesses or organizations. “Client(s)” are individuals and/or businesses seeking to obtain short-term services (“Task(s)”). Clients are referred to herein together as “User(s)”. Errand executors or Taskers are either employees of the Platform herein referred to as “Employee(s)” or third-party independent business owners acting as partners herein referred to as “Partner(s)” who providing services under their own name or business name (and not under SwyftLink Errand Services’ name), using their own tools and supplies.  We assess each service request on a case-by-case basis and assign the appropriate Employee or Partner to the task. Users communicate directly with us and we contract suitable Employees and or Partners to execute the tasks. Users who contact Employees or Partners independently or outside the Platform do so at their own risk and are fully liable.  

Any reference to a Employee or Partner being licensed or credentialed in some manner, or being “badged”, “reliable”, “reliability rate”, “elite”, “great value”, “background checked”, “vetted” (or similar language) indicates only that the Employee or Partner has completed or met certain verification criteria and does not, and shall not be deemed to, represent anything else. Any such description: (i) is intended to be useful information for Users to evaluate the suitability of an Employee or Partner to a certain task and to help Users make their own decisions about the identity and suitability of Employee or Partner whom we recommend; and (ii) is not an endorsement, certification or guarantee by SwyftLink Errand Services of a Employee’s or Partner’s skills or qualifications or whether they are licensed, insured, trustworthy, safe or suitable.  

Notwithstanding any feature or service of the Platform that a User may use to expedite Employee or Partner approval, the User is responsible for determining the Task and approving or otherwise rejecting our Employee or Partner and should undertake their own research prior to approval of an Employee or Partner to be satisfied that a specific Employee or Partner has the right qualifications for their Task. 

2.2. SwyftLink Errands Services’ Role 

The Platform is not an employment agency. The Platform is a service request platform for the following services; (i) Third-Party Site & Building Project Monitoring, (ii) Construction & Logistic Support, (iii) Document Management, (iv) Escrow Services, (v) Goods Purchase and Forwarding, (vi) Specialized Task Execution, herein collectively referred to as “Service(s)”.  SwyftLink Errand Services employs individuals and/or subcontracts Partners to perform Tasks. For all Tasks performed by Employees, we provide supervision, monitoring, tools and supplies. Partners are independently responsible for execution of tasks and we do not take any liability for tasks performed by our Partners. Users should always refer to the Terms of Service of our Partners before approving them to carry out your Tasks. 

Users hereby acknowledge and agree that (a) SwyftLink Errands Services does not (i) supervise, control or monitor Partners’ work, nor provide tools or supplies to, or pay any expenses of our Partners, or (ii) have any control over our Partners’ quality, timing, legality, failure to provide, or any other aspect whatsoever of Tasks of Users (or the acts or omissions thereof), nor of the integrity, responsibility, competence, qualifications of our Partners, and (b) the formation of a Service Agreement will not, under any circumstances, create any responsibility or liability for SwyfLink Errands Services nor any employment or other relationship between SwyfLink Errands Services and the Users that is outside the scope and specifications of the said Service Agreement. Employees, Partners and/or Users do not have authority to, and may not act as agent for, nor bind or make any representations on behalf of, SwyfLink Errands Services. Users are not employees, partners, representatives, agents, joint venturers, independent contractors or franchisees of SwyftLink Errands Services. 

2.3. License to Users  

Subject to your compliance with the terms of the Agreement (including, without limitation, these Terms and SwyftLink Errands Services’ Acceptable Use Policy), SwyftLink Errands Services grants you a limited, non-exclusive, non-transferable and revocable license to (a) access and use the Platform (in the locations and territories where the Platform has a presence), and (b) access and view any content, information and materials made available on the Platform, in all cases for your personal use and the intended purpose of the Platform.  All Users are subject to, and agree to comply with, the Acceptable Use Policy in their use of the Platform.  Users may not copy, download, use, redesign, reconfigure, reverse engineer or retransmit the Platform or anything therefrom or thereon (in whole or in part) without SwyftLink Errands Services’ prior written consent.  Any rights not granted by SwyftLink Errands Services are expressly reserved.

2.4. User Representations and Warranties  

In your access to and use of the Platform, you represent and warrant that you:

  • will comply fully with the terms of the Agreement, including, without limitation, these Terms and the Acceptable Use Policy and other Supplemental Terms;
  • are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts;
  • have the right, authority and capacity to enter into the Agreement (including that you have the right and authority to act on behalf of, and bind to the Agreement, any company or organization on whose behalf you are entering into the Agreement); 
  • will only request and/or perform (as applicable) Tasks in a country where the Platform has a presence;
  • will respect the privacy (including, without limitation, private, family and home life), property, and data protection rights of Users and will not record (whether video or audio or otherwise) any Task or any interaction by or with any User and/or SwyftLink Errands Services  without obtaining the prior written consent of SwyftLink Errands Services and/or the relevant User, as applicable;
  • will act professionally and responsibly in your interactions with, and fulfill the commitments you make to, other Users (including by communicating clearly and promptly through the Chat Thread, and being present and/or available at the time you agree upon with other Users); 
  • will only utilize the third-party payment service (as defined in the Fees, Payments and Cancellation Terms) to make or receive payment for Tasks;
  • will use your legal name and/or legal business name (as per your government issued identification and registration documents) and an up-to-date photo on your profile;
  • will comply with all applicable local, state, provincial, national, or international laws in your use of the Platform; 
  • will not use the Platform for the purchase or delivery of controlled or illegal substances or services; and
  • will ensure that all communications regarding Tasks (including, without limitation, scoping and payments and any questions relevant to Tasks), remain  only between designated SwyftLink Errands Services’ representative and User and not our Employees or Partners, before, during and after the Task.

2.5. Employee and Partner Representations and Warranties.  

If you are an Employee who executes Tasks or a Partner of SwyftLink Errands Services, you additionally represent and warrant that, in your execution of Tasks, you:

  • are operating as an Employee or when a Partner as a  sole proprietor, partnership, limited liability company, limited liability partnership, corporation or other business entity;
  • have the unrestricted right to work in the jurisdiction in which you perform Tasks;
  • have and will maintain (at your own expense) any licenses, permits, and/or registrations required by applicable laws that apply to your performance of Tasks (including, as applicable, a business license, business tax registration, and/or contractor’s license) where applicable to Employees and/or Partners;
  • will not directly contact users with regard to performing a task assigned to you by SwyftLink Errands Services and only communicate with designated SwyftLink Errands Services representatives before, during and after executing a task.
  • will respond to invitations promptly from SwyftLink Errands Services; provide timely, high-quality services to Users as agreed in the Service Agreement; only offer and provide Tasks for which you have the necessary expertise to perform; and perform the Tasks as agreed in the Service Agreement in a safe manner; and 
  • will promptly disclose to SwyftLink Errands Services in writing if you have any potentially relevant criminal convictions (other than minor fixed penalty parking or speeding offenses) that arise during your execution of a Task.

3. Use of the Platform

3.1. You agree to comply with the Acceptable Use Policy in using the Platform. In carrying out any transactions with us on or in relation to the Platform, you warrant that:

  •  you are using your actual identity;
  • the personal data that you have provided to us are true, accurate, complete, and current; and
  • you will maintain and promptly update your personal particulars and ensure that such information is kept true, accurate, complete, and current.
  • Children (users below the age of 18 years) are not eligible to use the Platform or provide any personal data on the Platform.
  • We will not be liable for any loss or damage arising from your failure to comply with this Clause. 

3.2. Registration.  

Our platform does not require users to create accounts. However, users must provide mandatory personal information including email validation when:

  • Submitting a service request.
  • Contacting us for support or inquiries or partnership

This information is used solely for fulfilling the requested services or providing support as outlined in our Privacy Policy. Users must provide only correct and accurate information (such as, without limitation, your full name, business name, mailing address, email address, telephone number, delivery or project address (if applicable) and/or service-specific information (e.g., project details, item specifications)). You agree to immediately notify SwyftLink Errand Services (at support@swyftlink.com) of any changes to your personal  information.  If any such change relates to ownership of your telephone numbers, you may notify SwyftLink Errand Services by contacting us at support@swyftlink.com.  Failure to provide and maintain updated and accurate information may result in your inability to use the Platform and/or SwyftLink Errand Services termination of this Agreement with you.  SwyftLink Errand Services may restrict anyone from using the Platform if we determine such a person may threaten the safety and integrity of the Platform, or if such restriction is necessary to address any other reasonable business concern. You are solely responsible for ensuring the accuracy of the information you submit. Failure to provide complete or accurate information may result in delays or inability to process your request. 

3.3. Employee and Partner Onboarding

(i) Background Checks.  To the extent permitted by applicable law, Employees and Partners may be subject to a review process before they can be contracted as Taskers of SwyftLink Errands Services, which may include, but is not limited to, identity verification and criminal background checks, using third party services as appropriate (“Background Check(s)”).  If as an Employee or Partner, to the extent permitted under applicable law, you agree to undergo such Background Checks.  SwyftLink Errands Services cannot, and does not, assume any responsibility or liability for the accuracy or reliability of Background Check information, nor for any false or misleading statements made by Employees or Partners.

(ii) Professional Licensing.  SwyftLink Errands Services verifies that Employees and Partners have the necessary expertise, or have obtained any licenses, permits, or registrations required, to perform their Tasks.   Users are solely responsible for determining if an Employee or Partner has the skills and qualifications necessary to perform the specific Task before approving them to undertake the said task. SwyftLink Errands Services cannot, and does not, assume any responsibility or liability for the accuracy or reliability of professional licensing information, nor for any false or misleading statements made by Employees or Partners.

3.4. Service Agreement.  

The Platform allows Users to search for and request services.  After identifying and selecting a service, the User sends SwyftLink Errands Services a service request via the Platform. Users must provide the required personal information, service details, and any additional information necessary for successful fulfillment. SwyftLink Errands Services access the service request within 24 hours of receipt  to understand the scope, schedule and other details of the request and assign an Employee and/or Partner to the User through their email. We reserve the right to accept or decline any service request at our sole discretion. A service agreement or quotation hereon collective referred to as “Service Agreement” will be provided, outlining fees, timelines, and specific details to be fulfilled by SwyftLink Errands Services. Users’ confirmation and approval of our service agreement or quotation constitutes acceptance of these terms and other policies linked to this Terms of Service thereof. Services will be rendered in accordance with the agreed terms. In case of delays or unforeseen issues, we will promptly notify you and propose reasonable alternatives. We will communicate with you via the contact details provided during your request submission. You are responsible for responding promptly to any queries or requests for additional information. The Users, Employees and Partners all agree to comply with the Service Agreement and the Agreement during the engagement, performance and completion of a Service. Some Services may involve third-party contractors or vendors known in these Terms as Partners. We are not liable for the acts, omissions, or errors of our Partners once you approve them to execute your task. The User assumes full and sole responsibility for the acts and omissions of Partners. 

3.5. User Obligations

You agree to:

  • Provide accurate, current, and complete personal information required for service fulfillment.
  • Clearly communicate service requests, including all necessary details, deadlines, and instructions.
  • Ensure any materials, documents, or goods provided to us for service are lawful and comply with applicable regulations.
  • Refrain from using the platform or services for illegal, fraudulent, or unauthorized activities.
  • Treat Employees or Partners with respect, in accordance with any policies, guidelines and rules introduced by us, and not engage in any unlawful, abusive, threatening or harassing language, behaviour or conduct while engaging with Service Partners or using the Household Services;
  • Not cause damage to any property or equipment of a Employees or Partners; and
  • Not contact Employees or Partners directly without going through designated SwyftLink Errands Services’ of the Platform or for any purposes other than to receive and use the Household Services.
  • By submitting a service request or contacting us, you consent to the collection and use of your personal data in accordance with our Privacy Policy. Personal data is used strictly for service fulfillment and support.

3.6. Prohibited Uses
You agree not to:

  • Use the Services for any unlawful purpose.
  • Submit false, misleading, or fraudulent information.
  • Interfere with the operation of the platform or our ability to provide Services.
  • Attempt to gain unauthorized access to any systems or data.