Frequently Asked Questions

General FAQs

1. What is SwyftLink Errands Services?

SwyftLink Errands Services is a service-oriented platform that provides support for various tasks or errands on behalf of individuals or organizations with a focus on Ghanaians living abroad

Our platform connects users with professional service providers (errand managers) to undertake a wide variety of tasks, from third-party monitoring of projects to escrow-secured transactions between buyers and sellers. It is designed to simplify complex tasks, ensure security in financial transactions, and offer customized solutions for personal and business needs

Our services are designed mainly for individuals living abroad, small businesses, corporations, and construction or logistics firms needing professional assistance with specific tasks or projects

We provide services such as:

  1. Browse our Services
  2. Submit a service request and specify details of the errand on our intuitive interface
  3. We access your request and reach out to you within 24 hours to make a plan of execution
  4. You make necessary payments which are held in escrow until task completion 
  5. We start on task execution and give you real-time  updates with reports, photo and video evidence
  6. On completion of the errand we send you a final report and ask for your feedback

Services FAQs

1. How do I book a service?

Booking a service is simple: 

  • Visit our platform and select the specific service you need
  • Provide the necessary details (e.g., location, task specifications, deadlines, etc.) on our service request form
  • Confirm your request and a dedicated representative will contact you within 24 hours for further instructions

Yes, all professionals undergo a thorough background check and verification process before joining our team

Our site monitoring services involve independent oversight of construction or project sites. We are not directly involved in the project, we only go to the building sites to ensure that the project is running per your desired requirement and project timelines and monitor compliance of building site staff. We also provide you with regular updates, track progress, photo and video evidence and report potential issues timely to you. For more FAQs related to this service visit Third-Party Site & Building Project Monitoring

We provide:

  • Material sourcing, procurement and verification.
  • Transportation, tracking and delivery of construction materials.
  • Equipment rentals and setup.
  • Coordination with suppliers and contractors.
  • Progress documentation and reporting

For more FAQs related to this service visit Construction & Logistic Support

This service involves organizing, filing, retrieving, and handling important documents for businesses or individuals. We can also facilitate the processing of permits, licenses, and other official paperwork. For more FAQs related to this service visit Document Management Services

Specialized tasks are custom tasks to meet your specific needs. They include simple non standard everyday requests such as:

  • Grocery shopping 
  • Chauffeur services etc.

And unique and highly specific errands that require professional expertise such as:

  • Market research and analysis.
  • Event management assistance.
  • Sourcing niche product
  • Technical installations.
  • Due diligence (on third party businesses before transactions)
  • Custom project assistance

For more FAQs related to this service visit Specialized Task Execution

Escrow services provide a secure way for buyers and sellers to complete transactions. Funds are held in escrow until the agreed-upon conditions are met, ensuring trust and reducing risk for both parties. For more FAQs related to this service visit Escrow Services

We purchase goods on your behalf, ensure quality checks, and forward them to your desired location, within Ghana. For more FAQs related to this service visit Goods Purchase and Forwarding

Payment & Pricing FAQs

1.  How much do services cost?

Costs vary based on the type of service, complexity, and urgency. You will receive a detailed estimate after we assess your request. Task will only commence after your final approval and payment

We accept mobile money and bank transfers

Refunds are evaluated on a case-by-case basis. For regular errands, refunds may be issued if the task is incomplete or unsatisfactory, as per our policies

All services require an upfront payment at the start of a task or milestone. Payments are held in our escrow accounts and only released on completion of a task or milestone of a project

Customer Support FAQs

1. What should I do if I have an issue with my service?

If you encounter any issues, contact our customer support team immediately via phone, email, or live chat. We’ll work to resolve your issue as quickly as possible

You will receive real-time updates such as reports, photo and video evidence at each step of the way based on the plan and terms agreed on before commencement of your task

Yes, we offer priority and emergency service options for which comes at an additional fee

Yes, you can edit or cancel a request as long as the task hasn’t started. Once funds reach the escrow account and task commences, modifications may be subject to specific terms depending on the service and its current progress

You can reach us via:

We offer 24/7 customer support for all users

Yes, we offer subscription plans that include priority support, discounts, and unlimited errand requests

Yes, you can request multiple services at a time however this should be done in different request forms to allow for fast and seamless processing and execution

Absolutely! We cater to both individuals and businesses, offering tailored solutions to meet corporate needs

Privacy & Security FAQs

1. How do you ensure the safety of my information?

We adhere to data privacy regulations and good business ethics and confidentiality to protect your personal and financial information. See our privacy policy

Our platform incorporates industrial level verification of all partners and third party services, escrow safeguards, and dispute resolution processes to minimize risks

We employ experienced professionals and use secure technology to ensure safety, confidentiality, and transparency throughout the process, so long as task is legitimate and legal, safety is guaranteed

Do you have any question?
Feel free to contact us anytime.

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