Privacy Policy

1. Introduction

Swyft Trading Company Limited,  SwyftLink Errand Services and our related companies (collectively, “we” or “us” or “our”) operate the website errands.swyftlink.com ( the “Website”).This Privacy Policy together with our Swyft Errand Services Terms of Service and any other contractual terms which apply between you and us sets out how Personal Data that we collect from you, or that you provide to us, will be used, disclosed or processed by us. This Privacy Policy also sets out the types of Personal Data we collect, how we keep it secure, as well as how you can access or alter your Personal Data stored by us. Please read the following carefully to understand our policy and practices regarding your Personal Data and how we will treat it. This Privacy Policy should be read together with the Terms of Service and any other documents applicable to the specific service you are using. Unless restricted by applicable law, by using, or interacting with us, through the Website, our social network pages, our products and/or our services (collectively, the “Services”), you agree that any and all Personal Data relating to you collected by us from time to time may be used, processed, and disclosed for such purposes and to such persons as set out in this Privacy Policy. As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time. We may amend this Privacy Policy at any time by posting a revised version on the Website. While we endeavour to send an individual notice every time the policy is amended, you will be deemed to have acknowledged and agreed to the amended Privacy Policy if you continue to use the Services after the changes have taken effect. You are reminded to check the Website from time to time for updates to this Privacy Policy. The latest version will always be available on our platform.

2. Collection of Personal Data

When you use our Services, we collect a variety of information from and about you, your devices, and your interaction with the Services. Some of this information identifies you directly or can be used to loosely identify you when combined with other data. Any data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which we have or are likely to have, is considered personal data (“Personal Data”).

2.1. Personal Information:

Since our platform does not require user accounts or logins, we only collect personal information that you voluntarily provide when; 

  • requesting a service
  • requesting to partner with us
  • contacting our support or sales team 
  • applying for an employment opportunity with us directly, via our social media sites or through your nominated referees. 

You may also provide information about a third party through the Services, for example, if you share a business vendor with us via email or phone. By providing such information to us, you represent and warrant to us that you have obtained the consent of the third party for you providing us with their Personal Data for the purposes set out in this Privacy Policy.  

Information we collect include

  • Full Name
  • Email Address
  • Phone Number
  • Business Address
  • Service Address (e.g., pickup or delivery location)
  • Details About Your Request (e.g., errands description, timelines, instructions)

2.2. Cookies and Tracking Technologies

We may collect limited technical data for operational purposes using cookies, pixels and other tracking mechanisms. These will be used to enhance functionality and gather usage statistics. Cookies are bits of electronic information that can be transferred to your computer or other electronic device to uniquely identify your browser. When you use the Services, we and our partners may place one or more cookies on your computer or other electronic devices or use other technologies that provide similar functionality.

We and our partners use various technologies to collect information automatically when you access and use our Services, including cookies, and other similar technologies. 

We use these cookies to connect your activity on the Services with other information we store about you or your prior interactions on our Services to, for example, store your preferences. The use of cookies helps us improve the quality of our Services to you, by identifying information which is most interesting to you, tracking trends, measuring the effectiveness of advertising, or storing information you may want to retrieve on a regular basis. At any time, you may adjust settings on your browser to refuse cookies according to the instructions related to your browser. However, if you choose to disable cookies, many of the free features of the Services may not operate properly.

Some of our pages may also include pixels, which are electronic files to count users who have visited that page, to track activity over time and across different Website, to determine users’ interactions with emails we send, to identify certain cookies on the computer or other electronic device accessing that page, or to collect other related information, and this information may be associated with your unique browser, device identifier, or IP address. Through these pixels and cookies we collect information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.

We also collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers, mobile network information, and browsing behaviour. This information is used to improve the platform and ensure security.

We also allow certain third parties to collect information about your online activities through cookies and other technologies when you use the Website or the Apps. These third parties include 

  1.  business partners, who collect information when you view or interact with one of their advertisements on the Website. 
  2. advertising networks, who collect information about your interests when you view or interact with one of the advertisements they place on many different web sites on the Internet. 

The information gathered by these third parties is non-personally identifiable information which is used to make predictions about your characteristics, interests or preferences and to display advertisements on the Website, and across the Internet which are tailored to your interests.
You may adjust settings on your mobile device and mobile browser regarding cookies and sharing of certain information, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device. Please refer to the instructions provided by your mobile service provider or mobile device manufacturer.

3. Purposes of Data Collection, Use and Disclosure

3.1. Data use

We may collect, use, disclose (including to our affiliates and subsidiaries) and/or otherwise process your Personal Data (or have your Personal Data processed by third parties (such as Google Analytics) on our behalf) for the following purposes:

a. Where you use the Services in any capacity, we may process your Personal Data to:

  • communicate with you, coordinate errands, and process payments (if applicable)
  • comply with applicable laws, prevent fraud, or address disputes.
  • provide, operate and administer the Services.
  • improve your user experience by personalising the Services.
  • verify your identity when you request for our Services to enable your use of the Services.
  • respond to your enquiries or requests and take follow-up action on complaints or feedback regarding the use of the Services.
  • send you general communications via any communication channel, including but not limited to email, voice call and WhatsApp notifications, including for marketing purposes where we have received your consent.
  • facilitate your communications and requested services with other users, including vendors, monitors and third-parties service providers through our Services.
  • perform office and operational administrative matters
  • contact you to conduct surveys and obtain feedback about the Services.
  • conduct data analysis, testing and research, monitoring and analysing usage and trends, developing new products and services, and improving existing products and services.
  • facilitate your participation in interactive features of our service, when you choose to do so.
  • carry out our obligations or enforce our rights arising from any contracts entered into between you and us, and to participate in any legal proceedings
  • notify you about changes to our products and services
  • comply with all applicable laws, regulations, rules, directives, orders, instructions, guidance and requests from any local or foreign authorities, including regulatory, governmental, tax and law enforcement authorities or other authorities
  • seek consultancy or professional advice, including legal advice
  • protect our rights, property, and safety, and the rights, property and safety of our affiliates and subsidiaries, users of the Services, and others
  • in connection with a business asset transaction (i.e. the purchase, sale, lease, merger or amalgamation or any other acquisition, disposal or financing of an organisation or a portion of an organisation or of any of the business or assets of an organisation) to which we are a party or a prospective party; and 
  • for any other purpose which we notify you at the time of obtaining your consent in accordance with paragraph 3.2 below.

b. Where you use the Services as a third-party service provider (“Service Partner”), we may process your Personal Data to:

  • identify you, and facilitate or enable any verification or onboarding processes as we may in our discretion consider necessary, and to perform any further checks that we may from time to time require.
  • enable you to provide your services, including to relay orders from our users to you.
  • process, facilitate, and complete payments due to you relating to any services you have provided; and
  • process and respond to feedback from users on the services which you have provided.

c. Where you submit Personal Data to us in relation to an employment opportunity or partnership, we may process your Personal Data to:

  • consider you for the role for which you have submitted your Personal Data to us or any other positions that are or become available in the future.
  • respond to you in relation to any future application you make for an employment opportunity with us.
  •  facilitate the conduct of interviews and verification processes; and
  • contact you in order to collect further information we may require to consider you for employment or partnership opportunities with us.

3.2. Other purposes for data collection

As the purposes for which we may/will collect, use, disclose and/or otherwise process your Personal Data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purposes at the time of obtaining your consent, unless processing of your Personal Data without your consent is permitted by the Personal Data Protection Act 2012 (the “PDPA”) or by any other applicable law.

3.3. Do-Not-Call Provisions

If you have provided us with your telephone number(s) (the “Numbers”), we may contact you using such Numbers with information about our Services even if these Numbers are registered with the Do Not Call Registry. You may however advise in writing should you wish not to be contacted by us at your Numbers for such purposes.

3.3. Email Management 

You may receive emails from us for a variety of reasons – for example, if you take an action through the Services, you sign up for a regular report.  Also, you can manage your receipt of some types of communication by following the instructions included in the email we send you. Please note that, even if you unsubscribe from certain email correspondences, we may still need to email you with important transactional or administrative information.

3.4. Consent

We will not, without your express consent, disclose your Personal Data to third parties for the purposes of direct marketing. Consent for disclosure of Personal Data to third parties, for the purposes of receiving marketing communications, is given by coming on our platform and using our services.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. When no longer needed, we securely delete or anonymize your data.

5. Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your data, subject to legal or contractual obligations.
  • Objection: Object to specific uses of your data, such as direct marketing.

To exercise these rights, please contact us at support@swyftlink.com. 

6. Security & Data Accuracy 

6.1 You should ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with the Services that you have requested.

6.2 We will take reasonable efforts to ensure that your Personal Data is accurate and complete if your Personal Data is likely to be used by us to make a decision that affects you, or disclosed to another organisation. However, this means that you must also update us of any changes in your Personal Data that you had initially provided us with. We will not be responsible for relying on inaccurate or incomplete Personal Data arising from you not updating us of any changes in your Personal Data that you had initially provided us with.

6.3 We will take reasonable technical and organizational precautions such as restricting unauthorized access to your data and limiting the information we collect and store to prevent the loss, misuse or alteration of your Personal Data.

6.4 We will store all the Personal Data you provide on secure servers.

6.5 You however understand that the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to, by or through the Website; any transmission is at your own risk. Additionally, we cannot assume responsibility for any unauthorised use of your Personal Data by third parties which are wholly attributable to factors beyond our control.

6.6 We urge you to take steps to keep your personal information safe, and keep it private, as well as closing your web browser when you have finished using our Services on a shared or unsecured device.

7. Management of Consent and Data Access

7.1. Withdrawal of consent. 

You can withdraw:

  • your consent for us to use your Personal Data; and
  • any consent you have provided to receive direct marketing updates from us,

In each case, by contacting our customer service teams at support@swyftlink.com (as applicable). Depending on the nature of your request, we may not be in a position to continue to provide our Services to you and this may result in deletion of your data you have with us. On notice from you, we will inform you of the likely consequences of the withdrawal of consent, including but not limited to the termination of any agreements you may have with us and your being in breach of your contractual obligations or undertakings. Our legal rights and remedies in such an event are expressly reserved.

7.2. Access, deletion and correction of Personal Data. 

Our support team  is responsible for ensuring that requests for access, deletion or correction of Personal Data are properly dealt with in accordance with the procedures specified herein. All requests for access to, deletion or correction of Personal Data held by us must be made by submitting a written request with the topic “Data Protection” to our support team at: support@swyftlink.com

Please note that we will only accept and act on requests in the English language that comply with this Privacy Policy. Any request that does not comply with the above will be rejected, and we will not take any action in relation to such rejected requests. We may refuse to disclose, delete or correct any Personal Data for the reasons set out in the PDPA. As soon as reasonably possible, we will respond to your request.

8. International Data Transfers

We operate in many countries and may temporarily store, process or transfer your Personal Data between any of the countries in which we operate in order to enable us to use your Personal Data in accordance with this Privacy Policy and the Terms of Service and any other documents applicable to the specific service you are using.

We will take all steps reasonably necessary to ensure that your Personal Data is transferred in accordance with any applicable law or regulation and take all reasonable steps to ensure that any foreign recipient organisation of your Personal Data is bound by legally enforceable obligations.

9. Third-Party Websites

Our Website may, from time to time, contain links to and from the Website of our partner networks and vendors. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

10. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided personal information, please contact us immediately.

11. Disclaimer

We shall not be liable for any voluntary disclosure of Personal Data by you to other users in connection with the use of our Services.

12. Contact

Should you require further information about the handling of your Personal Data by us, please do not hesitate to contact us at;

13. Agreement

By using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.